Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
Return address (for returns/exchanges): Orphan Espresso 1541 Highway 99 Troy, ID 83871 USA To contact us, please use email: [email protected]
RETURN POLICY: Please contact us before sending your return.
PARTS: Parts are generally non-returnable and non-refundable unless they are in original UNOPENED packaging. Damage caused by improper use, or improper installation are the customer's responsibility. No guarantee or warranty is made by Orphan Espresso that the part you purchase will successfully fix your machine - old machines are like old cars - no two are exactly alike. Exceptions to this policy may be made on a case by case basis, at Orphan Espresso's sole discretion.
Grinders & Non-Part Merchandise: In original condition, unused, with all original packaging intact - purchase price, no shipping refund, no restocking or remanufacturing fees. In used condition, or without all original packaging intact - purchase price less 15% restocking/remanufacturing fee, no shipping refunds. Vintage & Used items: Some items we sell, such as vintage & used items, may be sold As-Is, Not Returnable - this will always be stated clearly in the description of that item.
Returns are limited to within 30 days of delivery of product to buyer. Please feel free to email for any clarification, or discuss any problem you have!